As soon as your order is processed, you will receive a tracking number. If your order has not arrived within the expected timescale and seems to be stucked somewhere when you check the tracking link, please contact us by using our Contact page.
Customs fees are levied by the government of the country that the goods are shipped to, and so are out of our control. As is industry standard, all custom/import fees are the responsibility of the customer.
Yes! Click then 'Change Currency' link at toe top right of our Home page, and you can change the site currency to US, Canadian, Australian Dollars, British Pounds, Yen, Yuan, Złoty, Rand. If your money is another one, you can ask us to add it. We'll make a joy to do it!
Currency conversion is provided only as a guide and your order will be billed in Euros. Conversions do not include credit card fees or other charges and may slightly differ from the exchange rate used by your card provider or Paypal.