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Frequently Asked Questions

Orders

When you have made your selection, choose your size, and click ‘Add To Cart’. If you are ready to complete your purchase navigate to the Shopping Cart icon at the top right menu, Then either select ‘Checkout’ to pay via card, or choose Paypal, Amazon Pay or Clearpay, to be led through the checkout process.

Most orders are shipped within 1 working day, so if you need to amend your order for any reason, please email us ASAP at blackeyedlabel@gmail.com

Order confirmation emails are sent automatically after an order is placed. If you use Hotmail or Gmail please check your Junk folder for your confirmation, in case your Settings send it there!

Delivery timescales can be found here.

Delivery orders are shipped within 1-2 working day.

If your order has not arrived within the expected timescale, please contact us with your Order Number at blackeyedlabel@gmail.com

We will notify you by email with dispatch and tracking information when your order has shipped.

The tracking link emails are sent as soon as the order has been processed and that the package has been dropped off at the postal point.

No you can't. We sell exclusively online.

If you have some issues with payment process, drop us an email by using our Contact page.

Each product has it's own dedicated Size Guide located beneath the product title. If you're still unsure, drop us an email at blackeyedlabel@gmail.com

In the extremely rare instance of a product problem, please email us at blackeyedlabel@gmail.com with full details and order number, and we’ll be happy to rectify the situation for you. Your satisfaction is our goal.

Delivery

 All delivery and shipping info can be found here: https://www.blackeyedclothing.com/pages/delivery

Yes! We ship world-wide!

Customs fees are levied by the government of the country that the goods are shipped to, and are out of our control. As is industry standard, all custom/import fees are the responsibility of the customer.

Delivery timescales can be found here.

Delivery orders are shipped within 1-2 working day.

If your order has not arrived within the expected timescale, please contact us with your Order Number at blackeyedlabel@gmail.com

Payments

We accept Paypal, Apple Pay, Visa, Mastercard, Klarna, Maestro, JCB, American Express. If you're outside of the European Union, your exchange rate is determined by the bank that issued your credit card.

Yes! Click the 'Change Currency' link at the middle top of the Home page, and you can change the site currency to US, Canadian, Australian Dollars, Euros or Yen. Currency conversion is provided only as a guide and your order will be billed in GBP (shown when you view your basket). Conversions do not include credit card fees or other charges, and may differ from the exchange rate used by your card provider or PayPal.

Returns

Simple! Follow the info here.

Wholesale

Get in touch at blackeyedlabel@gmail.com with a brief description of your store. Including web address, shipping address, other brands stocked, etc.

Influencers

Get in touch at blackeyedlabel@gmail.com  with your SM handles.

Contact Customer Service

If you have any questions please contact us and we'll be happy to help. 😊

Email us: blackeyedlabel@gmail.com We will respond to all emails within within 24 working hours.

Restocks

If a Sold Out style remains visible on the site this means it could be restocked according to demand, so keep checking back! 

Please email us at blackeyedlabel@gmail.com for a specific product enquiry. Also we advice you to subscribe to our Newsletter if you don't want to miss a product restock.

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